I purchased a Groupon to have the air ducts cleaned at my home by Best Air DC here in Cincinnati. When I called to redeem the deal, I was surprised to learn that I had to make the appointment 5 weeks out because they had no availability. I didn't think much of it since they had the Groupon deal out there. After the service, I've now realized they have deals out on at least 2 other "discount deal" websites. and the funny thing is they have different regular retail values - $229 & $289 value...for the exact same work! They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated. They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels. After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents. After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents. I was hesitant to have him do that for the price he quoted me. It would have been an extra $275+ for additional cleaning!! I certainly wasn't prepared for that, so I declined the offer. After his assistant started to use the shop vac to get some debris out of the vents, he came back in and said he was just on the phone with the office and he can lower the price of the additional service for me. He wrote up an estimate for me and said that I could call him if I'd like to do the service. After they left, I was feeling uneasy about the quality of work that was performed. I used a camera to get some video of the vents that they cleaned. They looked pretty good, but then I started to remember how they were cleaning them. They only used their large, commercial vacuum on one vent. They also did NOT clean 2 air returns under Negative Pressure like the Groupon said they would. I did a little research and found that they should have cut open an access point in duct work in the basement and sealed up the vents with plastic to create that negative pressure. To make things even more interesting, I called their number this morning to do some investigation on what they actually do. After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me. Simon is actually the owner!! The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+. An owner doesn't need to do that - he is just pulling a bait & switch on me. A few positives - Simon & his co-worker were very nice. They did clean the vents, but certainly not the way they should have been done. It saved me from getting my shop vac out and getting a little dirty to do it on my own. He gave me a few tips on making sure I get good air circulation to the 2nd floor of my house. Be very careful, and definitely consider going with a different company if you want your air ducts cleaned. They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.
What about ringworm? If the fungus is as contagious as doctors warn, and the spores can live several months, doesn’t it make sense to spray some sort of fungus killer into the HVAC system to kill the spores that it has sucked in from the air? Duct cleaning would not be helpful at all here; these spores are microscopic and it could actually spread them further. But given how severely contagious ringworm is, body and especially scalp, does anyone make an aerosol product that will clean the system and kill the fungus? One the resident can use, not call an HVAC company; you can’t do that when you are in an apartment. I hear it’s not the same as mold, it is much more difficult. Truth?

If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least.
After they left, I was feeling uneasy about the quality of work that was performed. I used a camera to get some video of the vents that they cleaned. They looked pretty good, but then I started to remember how they were cleaning them.  They only used their large, commercial vacuum on one vent.  They also did NOT clean 2 air returns under Negative Pressure like the Groupon said they would.  I did a little research and found that they should have cut open an access point in duct work in the basement and sealed up the vents with plastic to create that negative pressure.

My vent covers have lots of mildew. They look bad! I live in a very humid climate in a condo. The handyman here has offered to take those down, wash them, sand, & then spray paint them with a mildew resistant paint. He said that he will leave them off overnight to dry. I am wondering if this is safe to breath the AC blowing out into the open all night??. ! Guess it is better than the mildew!?

The Canada Mortgage and Housing Corporation (CMHC), a government agency, conducted a study in the 1990s to investigate two claims: Duct cleaning makes indoor air healthier; and it reduces energy costs by improving airflow. After testing 33 homes in Montreal before and after duct cleaning, the study found that there was no significant improvement in air quality and that duct cleaning alone did not improve airflow or energy efficiency. In some cases, measured particle levels actually increased immediately after a cleaning. In other cases, particle levels decreased immediately after cleaning but returned to previous levels within weeks.
The next step was cleaning the cold air returns. He found a good spot to drill an 8” hole for his vacuum hose. The procedure matched the other air ducts except that when he finished at the two cold return registers he drilled several holes in the cold ducts in the basement and blasted air into them. Because of our houses age and the upgraded return system, I noticed that the main sheet metal return duct had no top but was just butted up against the ceiling in the basement. When he blasted air in, dust and crap shot out the edges along the ceiling. Once he finished that he removed the filter and “swept” out anything at the bottom of the return with his hand into the 8” hose.
Compared to using a duster or changing out air filters, professional duct cleaning means going through all the many elements of the HVAC system. This includes, but is not limited to, the supply and return air ducts, grilles, diffusers, exchangers, heating & cooling coils, drip pans, fans and the air handling unit. Keeping these maintained means avoid problems like pollen, mold or overt dust buildup. This is definitely a problem you want to avoid.
EPA does not recommend that air ducts be cleaned except on an as-needed basis because of the continuing uncertainty about the benefits of duct cleaning under most circumstances. EPA does, however, recommend that if you have a fuel burning furnace, stove, or fireplace, they be inspected for proper functioning and serviced before each heating season to protect against carbon monoxide poisoning. Some research also suggests that cleaning dirty cooling coils, fans and heat exchangers can improve the efficiency of heating and cooling systems. However, little evidence exists to indicate that simply cleaning the duct system will increase your system's efficiency.
On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.
When water damage strikes, you need to act quickly. Time is of the essence. We're available 24/7 to dispatch trained, certified crews, equipment and inspection tools specializing in water damage. With our national footprint and large coverage areas throughout the country we will arrive on site and begin work quickly, minimizing the damage to your home. 
Chemical biocides are regulated by EPA under Federal pesticide law. A product must be registered by EPA for a specific use before it can be legally used for that purpose. The specific use(s) must appear on the pesticide (e.g., biocide) label, along with other important information. It is a violation of federal law to use a pesticide product in any manner inconsistent with the label directions.
He proceeded to clean each heat register by removing the grille and blasting it with an air pressure hose toward the duct opening thinking that the dust would magically be sucked inside. In one room this caused a ceiling smoke detector to go off because the excess dust fooled it into thinking there was smoke. I put my hand in front of a register he wasn’t working on and could hardly feel a suction. Although we discussed how I open and close damper doors, I realized later that he never checked, opened or adjusted them during the cleaning. He could have closed all but the one he was working on in order to increase suction results. His next step was to blast air into the duct and then attach a “squid-like” device that slapped around inside the duct as far as he could reach. This is important! In a newer house, ducts have long straight runs from the furnace. In older houses like mine they can turn and twist. In fact, the duct we have a problem with runs straight up from the basement inside a wall and turns 90 degrees into a soffit for three feet then into two 90 degree turns to get into the floor joist area for another two feet and finally a 90 degree turn up to the second floor register. When he cleaned this one he could only get three feet into the register with the hose or squid because of the turns. That was the case with most. Hardly what could be described as a decent cleaning.

All of the products discussed above are registered solely for the purpose of sanitizing the smooth surfaces of unlined (bare) sheet metal ducts. No products are currently registered as biocides for use on fiber glass duct board or fiber glass lined ducts, so it is important to determine if sections of your system contain these materials before permitting the application of any biocide.
Air duct cleaning is done by heating, ventilation and air conditioning (HVAC) professionals. The pros use industrial-strength, truck-mounted vacuums and powerful brushes and hoses to clean inside the metal ducts that make up your forced air heating and cooling system. The Environmental Protection Agency recommends duct cleaning if there is “substantial visible mold growth inside hard surface ducts, ducts that are infested with vermin such as rodents or insects, or ducts that are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.”

The fact is if they are dirty why not clean them. As for the Dr’s comment about if it is not disrupted it is fine. As a pet owner sometimes un disrupted pet hair will sit in the corner of a room or under a counter un disrupted but I still clean it when I notice it. Just because you cant see it doesn’t mean you should leave it there to collect more and more. The people that don’t want there air ducts clean either simply cant afford it but would like it done. OR! the crowd that are to cheap.. You should Clean all portions of your house.
If you suspect a mold problem — either because of visible growth or a musty smell consistently coming from supply vents — cleaning ducts won’t do much good if it doesn’t eliminate the mold. Mold begins with a moisture problem, and the ducts themselves are unlikely to be the source. The most likely culprits are the cooling system’s evaporator coils, which your heating and air-conditioning contractor — and most duct-cleaning companies — can inspect and maintain. Leaky return ducts can also introduce moisture. Again, if you suspect a mold problem, consider having a service company inspect the duct system for leaks.
Had duct cleaners here coupon for 40.00 for complete home I was not here but my husband was. I told my husband that they will prolly ask for more money and I was right. 85 extra to do duct cleaning which I pled because my dryer vent was full of animal hair extensions then for 600 to clean a/c coils I said no. Just do what the coupon said. Do your homework be 100 steps ahead of these con men rember they con people all day long and know the ans to your objections

I had my ducts somewhat cleaned December 22, 2014. The hose of the machine the technitian used did not fit in some of my vents, therefore, he did not clean them. But I still paid $428.00 for the service. I will be calling the company on Monday, and kindly ask them to come back and clean the ducts they did not as they did not fullfill their part of the service.


I did the $49.00 Groupon they just left. Basiclly all they did was stick a shop vac type hose into the vent supply and one return. I also had the dryer done. the person in charge pointed to the main return inside my humidifier and said it needed cleaning. I explained that I was in facility maintaince and would deal with it myself. After that they finished the vac and didn’t try any other sales pitch. I should have read the reviews before I bought this wast of money and time.
My vent covers have lots of mildew. They look bad! I live in a very humid climate in a condo. The handyman here has offered to take those down, wash them, sand, & then spray paint them with a mildew resistant paint. He said that he will leave them off overnight to dry. I am wondering if this is safe to breath the AC blowing out into the open all night??. ! Guess it is better than the mildew!?

Here in Frisco, TX…just had a tech come out to clean vents. I used a 30 bucks groupon for “complete vent cleaning”. He told me I have 3 AC units and groupon covers only 1. I told him to do the unit upstairs where the kids sleep. He decided on his own to do the downstairs unit. I yelled at him why he is not doing the unit I told him to do! He said they are all connected. I will clean two for you for the price of one… Oh really?

Pay particular attention to cooling coils, which are designed to remove water from the air and can be a major source of moisture contamination of the system that can lead to mold growth. Make sure the condensate pan drains properly. The presence of substantial standing water and/or debris indicates a problem requiring immediate attention. Check any insulation near cooling coils for wet spots.
×