You should also have air ducts cleaned after recent water contamination or water damage to prevent mold; after renovations or remodeling to ensure debris and dust didn’t settle in the vents and ducts; if you are having problems with allergies or asthma; or when you are moving into a newly purchased home, especially if the previous owners smoked or had pets. The National Air Duct Cleaners Association (NADCA) recommends getting your air ducts cleaned every three to five years, or every two to three years in regions where homeowners use their air conditioning and heater for many months of the year, while the EPA suggests homeowners have duct cleaning done as needed.
They were ok. I had another group that came out that was much more thorough. When I asked them to come out, they've always been good about that. I make the appointments, all of them. All of them, I make the appointments. They were ok. They cleaned the ducts. But I've had others come out from Angie's List that have been much more thorough. It's all on my terms. Other people came out and they were much more thorough. I would have given the other people an A. They didn't take the ducts down. The other people took the ducts down, they cleaned the vents and the whole bit. They said that they could just do it like this and it works well. I thought good, fine whatever. It was positive that they came out on time. They were very nice, they did their job, like I said, they weren't as thorough. They cleaned my vents, but the other people that came out before, they took the vents out, they washed the vents, they cleaned every vent. Whereas these people came in, they took the vents off and go I can suck all of his through these three vents with one hole. And I'm sure they were right on that, but the other people did it differently. I would not use them again because of that. To make it better, clean out each and every vent and to clean the vents themselves. The other people came out and they cleaned every vent that was exposed and they would go in and they cleaned out every vent. Each one was cleaned out, not one vent will clean out three. That kind of thing. Price was good. I know you guys charge a fortune. You take 40% of what they make. I've learned that from a couple of them. That's extreme. They were all fair. The prices were all fair. But I felt bad that Angie's List took 40% of what they did because they did all the work and Angie's List took 40% of their profit, or their cost. Now you're aware of it. I've had three or four of them say that to me, and they said, well, we're not complaining because they keep us busy, but you know, that's not fair. That's too much. Everything's fair. If I didn't like the price, I wouldn't buy it. When the other guys came out, they did every single vent and they didn't. I really don't like the fact of putting somebody down. That's the way I am. They did the work, they did what they felt they needed to do. And it was different than what I've had in the past. And I have allergies and all that stuff, so I really want all that junk out of there. But, I wouldn't put them down.
I had them out to clean the ducts, exhaust fans, and dryer vent in my 54 year-old home yesterday. They showed up a bit early and took their time to ensure that all the grunge was gone. I must say...they really earned their paycheck with this place! The father and son duo worked together to remove and clean the register covers, ream out the ducts and vents with a big furry brush/vacuum unit, and vacuum up the mess. They stated that I had the dirtiest ducts they had encountered in 15 years, and took over two hours to tidy them up, finding nails, copper pipe and assorted detritus and emptying the vacuum bag three times in the process. They were here over 2 1/2 hours, yet charged the fee they had quoted me on the phone, as promised. It was not the cheapest price I have seen, but it seemed fair to me.
In addition, the black dust was found in most of the heat registers. He could rub it off on his fingers but did nothing but spray compressed air on it which didn’t make it disappear since it wasn’t loose. Also, in the register in the basement he described the black dust as being oily. The reality of that situation is that I had the AC on until the morning of the service and minutes after he snaked the hoses in my back door it started raining. The basement register had condensation from the humidity all over it. It was not oily but wet. He asked for an old towel and wiped it out. Never saw anything so black – because I never had to clean soot. That is what I have in my ducts. Soot from years of the old coal furnace.
All of you have dentists, you have doctors, you have preachers, you have mechanics. You don’t have to know everything about everything but you have to have people in your life that you can trust. Don’t just open up the phone book and pick a mechanical (HVAC) contractor. Call your friends and family and ask for referrals. There are no black and white (scam or not a scam) answers here.