3/8/2019Thank you for your feedback.  Yes, we were late, and we apologize for that.  Sometimes things happen, unfortunately.  However, it was not no show, no call.  There was a technician in your home today.  He began to take the vents off.  You advised him since they were behind schedule, he would have to leave and the service could not be completed.  He then put the vents on and left.
We bought a short sale home buit in 1987.  The home is gross to say the least. I called last week to set the appt. up once I knew we had a close date. They called to say they were running a bit late, which happens with this type of work. They did great work, cleaned up after themselves, very nice men, cleaned all the vents,fans inside and out. I will feel much better bringing my family into a clean home now.
Demonstrate visible evidence of microbial growth in your duct work. Some service providers may attempt to convince you that your air ducts are contaminated by demonstrating that the microorganisms found in your home grow on a settling plate (i.e., petri dish). This is inappropriate. Some microorganisms are always present in the air, and some growth on a settling plate is normal. As noted earlier, only an expert can positively identify a substance as biological growth and lab analysis may be required for final confirmation. Other testing methods are not reliable.
Alex, Mike, and Cisco came out on time. They covered any furniture that might get some dust/dirt on it with plastic. They removed all of the vent and return covers, took them outside and thoroughly cleaned them. They vacuumed out the vents, then went in with a swab covered in sanitizer. They kept performing this step until the swab came back clean. They sprayed sanitizer into the vent system and replaced all of the vent covers. They went up on he roof and cleaned the a/c unit coils. They cleaned out the dryer vent as well. The crew was very knowledgeable and professional. I will definitely be calling them the next time I need my ducts and dryer vent cleaned!
There are a few signs to watch out for to catch them in time. For one, if your breathing starts acting up or you start coughing or sneezing, there is probably some buildup in the vents. If you suspect mold or start hearing scritches in your pipes, there's a good chance you have enough dirt for bigger problems to unfold. You should clean your ducts and vents every few months just to be safe. This is even more important and should be done more frequently if you live in a very humid or dusty climate.
You should be aware that although a substance may look like mold, a positive determination of whether it is mold or not can be made only by an expert and may require laboratory analysis for final confirmation. For about $50, some microbiology laboratories can tell you whether a sample sent to them on a clear strip of sticky household tape is mold or simply a substance that resembles it.
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