Their crew arrived promptly at 7:00 am. Carlos explained what each crew member would be doing. They increased the insulation in my attic. They also discovered that the ducts had been attached to the vents with plain duct tape. The duct tape had become gooey due to heat and had slipped off the vents in many places. This allowed out side air and dust to enter, spreading dust out of the vents. It also allowed cooled air to escape into the attic. The corrected all of the duct work connections. Jeff came to check the work upon completion. He ran tests to verify that the work had been done correctly, and he replaced all of the "regular" light bulbs with cal bulbs. All of the work was done quickly and neatly.


But we don’t recommend hiring a duct cleaner to perform these tasks; too many don’t really know what they’re doing, according to the ratings of duct-cleaning outfits we have collected from local consumers. Consider hiring a top-notch heating and air-conditioning contractor to do this type of work, or pay them to do it during their next service visit. Readers can access Checkbook’s HVAC company ratings through Feb. 28 at Checkbook.org/washingtonpost/ducts.
After major damage to a small addition on our home was damaged in the windstorm in May, the insurer’s preferred vendor sanded drywall without taping off the area. They relied on heat from the furnace to dry the mudding compound. They claimed they shut the furnace off while sanding and regardless of whether they did or not, they never cleaned up the drywall dust before turning the furnace back on. I now have drywall dust everywhere and my husband took photos to verify our concerns. They even sanded right above a cold air return. Vents were never covered either. The same company that created this mess is cleaning my ducts today. They have refused to clean the furnace. Their are health concerns for my almost 85 yr old mother who resides with us. I’ve tried 3 times in the last 7 days to escalate to a manager and they will not return my call. They just keep sending it back down to my adjuster. There are many other issues we’ve encountered since May as well. This is a major insurance company who has the resources to fix this mess but refuse. Please help!
I purchased a Groupon to have the air ducts cleaned at my home by Best Air DC here in Cincinnati. When I called to redeem the deal, I was surprised to learn that I had to make the appointment 5 weeks out because they had no availability. I didn't think much of it since they had the Groupon deal out there. After the service, I've now realized they have deals out on at least 2 other "discount deal" websites. and the funny thing is they have different regular retail values - $229 & $289 value...for the exact same work! They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated. They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels. After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents. After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents. I was hesitant to have him do that for the price he quoted me. It would have been an extra $275+ for additional cleaning!! I certainly wasn't prepared for that, so I declined the offer. After his assistant started to use the shop vac to get some debris out of the vents, he came back in and said he was just on the phone with the office and he can lower the price of the additional service for me. He wrote up an estimate for me and said that I could call him if I'd like to do the service. After they left, I was feeling uneasy about the quality of work that was performed. I used a camera to get some video of the vents that they cleaned. They looked pretty good, but then I started to remember how they were cleaning them. They only used their large, commercial vacuum on one vent. They also did NOT clean 2 air returns under Negative Pressure like the Groupon said they would. I did a little research and found that they should have cut open an access point in duct work in the basement and sealed up the vents with plastic to create that negative pressure. To make things even more interesting, I called their number this morning to do some investigation on what they actually do. After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me. Simon is actually the owner!! The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+. An owner doesn't need to do that - he is just pulling a bait & switch on me. A few positives - Simon & his co-worker were very nice. They did clean the vents, but certainly not the way they should have been done. It saved me from getting my shop vac out and getting a little dirty to do it on my own. He gave me a few tips on making sure I get good air circulation to the 2nd floor of my house. Be very careful, and definitely consider going with a different company if you want your air ducts cleaned. They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.

Had duct cleaners here coupon for 40.00 for complete home I was not here but my husband was. I told my husband that they will prolly ask for more money and I was right. 85 extra to do duct cleaning which I pled because my dryer vent was full of animal hair extensions then for 600 to clean a/c coils I said no. Just do what the coupon said. Do your homework be 100 steps ahead of these con men rember they con people all day long and know the ans to your objections

Although much of the energy used to power heating and cooling equipment is indeed wasted, that waste is because of inefficient equipment, lousy insulation, leaks around doors and windows, and unsealed ductwork. While there’s some benefit to cleaning and maintaining HVAC equipment, that benefit is relatively small, and little energy waste is attributable to dirty ducts or equipment.


We bought the Groupon deal. One of the techs knocked a pitcher off a shelf in our kitchen during the service and did not tell us about it, he just picked it (and the two broken pieces that came out of it) up and put them back on a different shelf. We didn't discover that it was broken until later that evening. We managed to speak with one of the two guys that evening, who said it wasn't him, must have been the other guy, (and still had the nerve to try to talk us into an additional $250 worth of service with them!) and said he would talk to his boss and have someone call us. That didn't happen. I have called the office several times myself in the two weeks since trying to speak with a manager, and my husband has also called. No one has bothered to call us back yet to address this or offer any sort of recompense for the broken item. Therefore I can't recommend this company to anyone else.
Pay particular attention to cooling coils, which are designed to remove water from the air and can be a major source of moisture contamination of the system that can lead to mold growth. Make sure the condensate pan drains properly. The presence of substantial standing water and/or debris indicates a problem requiring immediate attention. Check any insulation near cooling coils for wet spots.
All of the products discussed above are registered solely for the purpose of sanitizing the smooth surfaces of unlined (bare) sheet metal ducts. No products are currently registered as biocides for use on fiber glass duct board or fiber glass lined ducts, so it is important to determine if sections of your system contain these materials before permitting the application of any biocide.
We are all getting migraines several times a month. I have asthma but not ever as bad as it has been and my 2 year olds dr just informed me she potentially has asthma too. We all get sinus infections regularly and eczema and contact dermatitis. None of us have been this way until recently in our apartment. A roof leak with mold was repaired recently mold was sealed off not removed. We also had lead paint removed from a few window trims this year. I wasn’t here to see if they covered the vents. We had mice too. I vacuum everyday we have hardwood floors no one wears shoes past the font door and I’m getting over a cup full of dirt every time I vacuum. Dust on everything daily. White dust. It’s a 4 room apartment with 1 intake. They are filthy from what I can see when I change the filters. The filters are black after a few months. I feel bad to ask the homeowner to get the system cleaned, can’t afford to move (we live in the city & it’s expensive). I am going to try the shop vac to remove what I can. Any experienced hvac people please give your opinion. Should I just get it done and pay for it myself? We have lived here for 13 years. It’s never been cleaned since ive been here. Is it something I can do with a shop vac? Can i use a wet rag to get the powder dust on the inside of the vents off. One vent has what looks like chunks of dry wall or thick paint sitting in the vent and none of the vents screw into the wall, the screws just fall out. No one ever reinforced the area so the wall just basically crumbles. Kind of useless to spend the money on filters since the air and dust just blows out around the sides of the vents and one of the vents just falls right out of the wall when the heat is turned on. I don’t know why the owner doesn’t fix it. He’s been here to replace filters and saw the condition.
I own a small mechanical company. My main work is service and system replacements. I have never been a believer in duct cleaning. The company I worked for before had our duct man come out and do my house. I saw no difference. Preventive maintance is what I recomend. Remove fan and clean, seal fan compartment to prevent dust from being pulled in, filters I install media filters, they are 5″ thick and pleated. I have tested them to make sure static presure was not a issue. Heat exchangers and AC coils need to be cleaned. I will tell you this to do a good cleaning I usually spent 1-2 hrs, When I’m finished I would not have a problem eating my diner on the system. Good filters, clean system and properly tuned up are my recomdation to anyone. I’ve included my email feel free to contact me with any questions. winkcfd@yahoo.com
Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing (See diagram).
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