I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016.

Pay particular attention to cooling coils, which are designed to remove water from the air and can be a major source of moisture contamination of the system that can lead to mold growth. Make sure the condensate pan drains properly. The presence of substantial standing water and/or debris indicates a problem requiring immediate attention. Check any insulation near cooling coils for wet spots.


This is to Blueberry who.wrote.about home rental dust problems on 12/ 06/2016. If you’ve been there 13 years.your landlord has made enough money to have those problems repaired.I would call your city property standards dept. And let them know what.conditions you are having to live.There is no excuse for living in those conditions when most problems like that are easy fixes.Especially if your kids are getting sick. Tell your landlord your.calling City Health Inspector if he doesn’t fix.the problems.
If you are replacing your air conditioning system, make sure that the unit is the proper size for your needs and that all ducts are sealed at the joints. A unit that is too big will cycle on and off frequently, resulting in poor moisture removal, particularly in areas with high humidity. Also make sure that your new system is designed to manage condensation effectively.

Best Air DC Air Duct Cleaning Scam! I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016. So I asked him to provide me with a receipt describing the services he complete today and the pictures after they finished when he was done. He did not. I followed up with a call into the main office where I had originally made my appointment and was told I did not buy anything from them, call Groupon for a receipt and the description of the services is there as well. Unreal. Scam of all scams. So, me being the person I am I called back to give them a chance to actually come out and complete the service they told me they were doing the last couple of years. I was screemed at by the supervisor and told we are not coming back out for free. Call groupon if you want a copy of receipt and description of services. I would like a full refund of $59.00 plus what I paid this company in 2016 as well as a promise to pay from Groupon for a real company to come out and do a real Air Duct Cleaning. I would also like the false advertising from this company or any other company through Groupon or any other discount service to STOP immediately. All misleading ad's should and must be removed.

If you think duct cleaning might be a good idea for your home, but you are not sure, talk to a professional. The company that services your heating and cooling system may be a good source of advice. You may also want to contact professional duct cleaning service providers and ask them about the services they provide. Remember, they are trying to sell you a service, so ask questions and insist on complete and knowledgeable answers.


I purchased a Groupon to have the air ducts cleaned at my home by Best Air DC here in Cincinnati. When I called to redeem the deal, I was surprised to learn that I had to make the appointment 5 weeks out because they had no availability. I didn't think much of it since they had the Groupon deal out there. After the service, I've now realized they have deals out on at least 2 other "discount deal" websites. and the funny thing is they have different regular retail values - $229 & $289 value...for the exact same work! They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated. They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels. After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents. After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents. I was hesitant to have him do that for the price he quoted me. It would have been an extra $275+ for additional cleaning!! I certainly wasn't prepared for that, so I declined the offer. After his assistant started to use the shop vac to get some debris out of the vents, he came back in and said he was just on the phone with the office and he can lower the price of the additional service for me. He wrote up an estimate for me and said that I could call him if I'd like to do the service. After they left, I was feeling uneasy about the quality of work that was performed. I used a camera to get some video of the vents that they cleaned. They looked pretty good, but then I started to remember how they were cleaning them. They only used their large, commercial vacuum on one vent. They also did NOT clean 2 air returns under Negative Pressure like the Groupon said they would. I did a little research and found that they should have cut open an access point in duct work in the basement and sealed up the vents with plastic to create that negative pressure. To make things even more interesting, I called their number this morning to do some investigation on what they actually do. After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me. Simon is actually the owner!! The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+. An owner doesn't need to do that - he is just pulling a bait & switch on me. A few positives - Simon & his co-worker were very nice. They did clean the vents, but certainly not the way they should have been done. It saved me from getting my shop vac out and getting a little dirty to do it on my own. He gave me a few tips on making sure I get good air circulation to the 2nd floor of my house. Be very careful, and definitely consider going with a different company if you want your air ducts cleaned. They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.
I bought a Groupon for an air duct cleaning and deodorizing for $59.  I read all of the fine print and it said "unlimited ducts."  When they came to perform the service they said it would cost an additional $200 to cover the entire house.  I ended up canceling the whole service and the guy who was there do to the work said he is leaving the company because of issues like this.  He said 25% of their customers end up canceling when they arrive to do the service because of the dishonest advertising.  Later the same day, the manager called me to discuss why I canceled the service.  I told her the Groupon was dishonest and intentionally misleading and her response was, "I don't work on the advertising."  I told her that as the manager she has some responsibility for what is advertised about the company and she said, "I just work here, I don't own the company."  So apparently the management has no responsibilities at Best Air DC, perhaps that is part of the problem.  I will never use them again and hope no one else does either.  Save your money!
If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least. I received a call from the customer service representative that told me that the package I received was for a "Air Duct Cleaning with deodorizing treatment" and it was not a "Air Duct DEEP Cleaning with deodorizing treatment" and that is where the additional $250 was coming from. They then told me that if I wanted, they could come back out a week later and explain it to me professionally and also blamed Groupon for the posting to be misleading. The rep bragged about their ratings on review sites. I am guessing that this is taken down soon and deleted by the company. But if I can just save one person's time, money and efforts to better their home with this post I am more than happy to do it. STAY AWAY FROM THIS COMPANY, THEY ARE UNPROFESSIONAL AND WILL SCREW YOU OVER FOR THEM TO SAVE A PENNY.
I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016.
I recently did some remodeling and figured I’d get the air ducts cleaned in our 12 year old home. After obtaining 4 estimates between $572 and a whopping $3,075 for 25 vents and 2 air handlers, I knew I was in for a ride. I read through this blog and decided to use a $79 inspection camera I just found online (Home Depot) to take a look at all my ducts by removing the ceiling grilles first and then try to get into the ducts from the other end. From what I have just learned here, I believe that will take care of my “concerns”.

Here in Atlanta we get 6 to 10 $49 coupons in the mail weekly…I have always consider them a complete scam….just had my master bathroom& bedroom and guest bath completely remodeled down to the studs…Had my 3 returns nearest the area sealed to prevent sheet rock dust to spread…it worked and I personally cleaned all 7 returns when a 5 HP , new Rigid shop Vac($99 from HD)…took one hour and I found little evidence that “I need my ducts cleaned” Had quotes from $400 to $600…I use the best air filters for my air handler and change it every 2 to 3 months…..any dust is trapped in it and I believe the Air Duct folks are all cons….
Chemical biocides are regulated by EPA under Federal pesticide law. A product must be registered by EPA for a specific use before it can be legally used for that purpose. The specific use(s) must appear on the pesticide (e.g., biocide) label, along with other important information. It is a violation of federal law to use a pesticide product in any manner inconsistent with the label directions.
Alex, Mike, and Cisco came out on time. They covered any furniture that might get some dust/dirt on it with plastic. They removed all of the vent and return covers, took them outside and thoroughly cleaned them. They vacuumed out the vents, then went in with a swab covered in sanitizer. They kept performing this step until the swab came back clean. They sprayed sanitizer into the vent system and replaced all of the vent covers. They went up on he roof and cleaned the a/c unit coils. They cleaned out the dryer vent as well. The crew was very knowledgeable and professional. I will definitely be calling them the next time I need my ducts and dryer vent cleaned!
All of the products discussed above are registered solely for the purpose of sanitizing the smooth surfaces of unlined (bare) sheet metal ducts. No products are currently registered as biocides for use on fiber glass duct board or fiber glass lined ducts, so it is important to determine if sections of your system contain these materials before permitting the application of any biocide.
A thorough visual inspection is the best way to verify the cleanliness of your heating and cooling system. Some service providers use remote photography to document conditions inside ducts. All portions of the system should be visibly clean; you should not be able to detect any debris with the naked eye. Show the Post-Cleaning Consumer Checklist to the service provider before the work begins. After completing the job, ask the service provider to show you each component of your system to verify that the job was performed satisfactorily.
On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.
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