I can’t believe I got ripped off by this Air Duct Cleaners. I called them for this $63 coupon per furnace unlimited vents then when they came after he checked it all I hear is I have molds and leak all is worth $499, $799, $899 per furnace but I told him to just clean the duct and patch the single leak per furnace worth $38 each. Still eanding $899 total. All the work he done is in less than an hour he didnt even go to each vent to clean it. All he did is to path the air leak on that entry pipe to the furnace and open the main venting system, vacuum it, and wash the floor of the vent with a solution. Overall time is about 20 mins talking with me discussing all the option which thinking they made me think I don’t really have an option and 40 mins wash and vacuum he took pictures of before and after of only one furnace. He gave me a receipt without the details on what he has done in the house just the name and price. I think we may need a strict law to punish and control all this companies who do this so other company who do good will despise them.
Simon explained the entire process in detail and took the time to show me what they were doing, how they were doing it, and the effects.  In his initial examination of my air duct system, he discovered dust/residue from when the house was built, such as drywall dust.  This was in my air system, and I was shocked.  Not only did they thoroughly clean out all traces of this built up layer of contaminants, but showed me "before and after".  In addition to completely cleaning the air duct system throughout the house (believe me - the inside of the air ducts looked brand new), they sanitized the entire system and then deodorized it.  Halfway through the process, they took my $100+ air filter outside the clean it.  I was both angry and amazed at the size of the dust balls on my filter.  The air ducts were beyond filthy, and simply having the best air filter did nothing for the coating inside the air ducts.  Now you would think after all this education on my part and work on their part, we would be through.  No.

I purchased a Groupon to have the air ducts cleaned at my home by Best Air DC here in Cincinnati. When I called to redeem the deal, I was surprised to learn that I had to make the appointment 5 weeks out because they had no availability. I didn't think much of it since they had the Groupon deal out there. After the service, I've now realized they have deals out on at least 2 other "discount deal" websites. and the funny thing is they have different regular retail values - $229 & $289 value...for the exact same work! They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated. They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels. After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents. After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents. I was hesitant to have him do that for the price he quoted me. It would have been an extra $275+ for additional cleaning!! I certainly wasn't prepared for that, so I declined the offer. After his assistant started to use the shop vac to get some debris out of the vents, he came back in and said he was just on the phone with the office and he can lower the price of the additional service for me. He wrote up an estimate for me and said that I could call him if I'd like to do the service. After they left, I was feeling uneasy about the quality of work that was performed. I used a camera to get some video of the vents that they cleaned. They looked pretty good, but then I started to remember how they were cleaning them. They only used their large, commercial vacuum on one vent. They also did NOT clean 2 air returns under Negative Pressure like the Groupon said they would. I did a little research and found that they should have cut open an access point in duct work in the basement and sealed up the vents with plastic to create that negative pressure. To make things even more interesting, I called their number this morning to do some investigation on what they actually do. After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me. Simon is actually the owner!! The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+. An owner doesn't need to do that - he is just pulling a bait & switch on me. A few positives - Simon & his co-worker were very nice. They did clean the vents, but certainly not the way they should have been done. It saved me from getting my shop vac out and getting a little dirty to do it on my own. He gave me a few tips on making sure I get good air circulation to the 2nd floor of my house. Be very careful, and definitely consider going with a different company if you want your air ducts cleaned. They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.


“Ideally, the inside surface will be shiny and bright after cleaning. Duct cleaning may be justifiable to you personally for that very reason: you may not want to have your house air circulated through a duct passage that is not as clean as the rest of the house. However, duct cleaning will not usually change the quality of the air you breathe, nor will it significantly affect airflows or heating costs.”


The amount of time air duct cleaning takes can depend on how extensive your duct system is, how old your air ducts are, and whether they have ever been cleaned. On average, expect a standard size home (between 2,000 and 3,000 square feet) to take 2-5 hours for one to two technicians to clean. Here are the proper protocol and equipment you should expect from a professional duct cleaning service, as recommended by the Environmental Protection Agency:

They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated.   They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels.  After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents.  After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents.


I bought a Groupon for an air duct cleaning and deodorizing for $59. I read all of the fine print and it said "unlimited ducts." When they came to perform the service they said it would cost an additional $200 to cover the entire house. I ended up canceling the whole service and the guy who was there do to the work said he is leaving the company because of issues like this. He said 25% of their customers end up canceling when they arrive to do the service because of the dishonest advertising. Later the same day, the manager called me to discuss why I canceled the service. I told her the Groupon was dishonest and intentionally misleading and her response was, "I don't work on the advertising." I told her that as the manager she has some responsibility for what is advertised about the company and she said, "I just work here, I don't own the company." So apparently the management has no responsibilities at Best Air DC, perhaps that is part of the problem. I will never use them again and hope no one else does either. Save your money!
But we don’t recommend hiring a duct cleaner to perform these tasks; too many don’t really know what they’re doing, according to the ratings of duct-cleaning outfits we have collected from local consumers. Consider hiring a top-notch heating and air-conditioning contractor to do this type of work, or pay them to do it during their next service visit. Readers can access Checkbook’s HVAC company ratings through Feb. 28 at Checkbook.org/washingtonpost/ducts.
In addition, the service provider may propose applying chemical biocides, designed to kill microbiological contaminants, to the inside of the duct work and to other system components. Some service providers may also suggest applying chemical treatments (sealants or other encapsulants) to encapsulate or cover the inside surfaces of the air ducts and equipment housings because they believe it will control mold growth or prevent the release of dirt particles or fibers from ducts. These practices have yet to be fully researched and you should be fully informed before deciding to permit the use of biocides or chemical treatments in your air ducts. They should only be applied, if at all, after the system has been properly cleaned of all visible dust or debris.
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