To make things even more interesting, I called their number this morning to do some investigation on what they actually do. After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me. Simon is actually the owner!! The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+. An owner doesn't need to do that - he is just pulling a bait & switch on me.
Pay particular attention to cooling coils, which are designed to remove water from the air and can be a major source of moisture contamination of the system that can lead to mold growth. Make sure the condensate pan drains properly. The presence of substantial standing water and/or debris indicates a problem requiring immediate attention. Check any insulation near cooling coils for wet spots.
Be very careful, and definitely consider going with a different company if you want your air ducts cleaned. They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.
And if you have flex duct and/or fiberglass ductboard in your home- the last thing you want is a big brush or anything abrasive running through it. Even high-pressure air can erode ductboard so I wouldn’t clean it with anything. If it becomes contaminated, get rid of it and install real ductwork. If your ductwork is accessible in the basement – the best thing to do is take it down and manually clean it if it’s full of junk. It’s not going to cost a nickel more to do that than to pay $500-1000 for a ‘duct cleaning machine” AKA big blower and vacuum – to do the job.
I had my ducts somewhat cleaned December 22, 2014. The hose of the machine the technitian used did not fit in some of my vents, therefore, he did not clean them. But I still paid $428.00 for the service. I will be calling the company on Monday, and kindly ask them to come back and clean the ducts they did not as they did not fullfill their part of the service.
If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least.
I called a company name “GREEN RHVAC” with their $29.00 one system air duck cleaning. When the guy came with a truck I asked him to tell me how much he will charge and he said that if he gave me price and I didn’t want the service then he would charge me $89 or he would tell me how much he charge me after he finished the work. I immoderately sense that I made mistake to call him to my house. To cut my lost I asked him to give me the price and it was $1600 for two systems house. I paid $100 to him for my lesson to learn and search online to find this site is very helpfully and I should do it before to call anyone for air duck cleaning.
EPA does not recommend that air ducts be cleaned except on an as-needed basis because of the continuing uncertainty about the benefits of duct cleaning under most circumstances. EPA does, however, recommend that if you have a fuel burning furnace, stove, or fireplace, they be inspected for proper functioning and serviced before each heating season to protect against carbon monoxide poisoning. Some research also suggests that cleaning dirty cooling coils, fans and heat exchangers can improve the efficiency of heating and cooling systems. However, little evidence exists to indicate that simply cleaning the duct system will increase your system's efficiency.
Quality and price should come hand in hand, a too-good-to-be-true price for an efficient air duct cleaning will not give you the quality that you wanted. To make sure you are getting your money’s worth, check reviews of air duct cleaning companies, certifications from industry since this work requires continuous learning due to new techniques and research breakthrough from time to time. My mom is located in Arizona and they trust J&M Restoration air duct cleaning company, they have an A+ BBB rating, they used EPA approved sanitizing agents, their technicians are NADCA certified, and the company is certified by the Institute of Inspection, cleaning and Restoration. Make sure to shop around and get written estimates first.
So I purchased a Groupon to have this service done on my HVAC. I waited like 3 weeks or so since I was not using the heat or AC and I was in no hurry. So, on the day of my scheduled appointment which was 12noon I get a call from their office at 12:05pm that they are running late and they are 2 hours away...How did they manage to end up 2 hours from my house? Odd. Anyway, the girl tells me that they can't make the appointment today and will have to reschedule 30 days from now. What? 30 days from now? I was expecting perhaps tomorrow or the next day, not 30 days from now. This is extremely poor customer service and poor time management. Their leadership team should be reprimanded or replaced. I don't know how this company can stay in business when their business practices are so disorganized and they cannot even manage a schedule efficiently. I would NEVER recommend this company when they treat the customers so poorly. Their front office person should be retrained or fired since she does not have the skills needed to deal with customers. I would go so far as to fire their Office Manager or perhaps the Manager of this company. Well, at least they did not show up and provide poor service as it appears they did in the other customer reviews.
Some research suggests that cleaning heating and cooling system components (e.g., cooling coils, fans and heat exchangers) may improve the efficiency of your system, resulting in a longer operating life, as well as some energy and maintenance cost savings. However, little evidence exists that cleaning only the ducts will improve the efficiency of the system.