I purchased a Groupon for cleaning of unlimited air ducts and one return vent for $39. I should have checked into their hours first because they only offer services during normal business hours. So, with no evenings or weekends available you have to take time off work. I asked Groupon for a refund when I realized this and they refused because it wasn’t within the three day window. Then they didn’t even show up or call for the appointment. I called them after they were an hour late and they were going to call the local dispatch office and have them call me back within 15 minutes. I did not receive that call. I called again and was told I would get a call back from a manager. That didn’t happen either. So I asked Groupon for a refund again and they gave me Groupon bucks. When the survey came asking if I was satisfied with the Groupon customer service I said no, I want real money. I got my real refund the next day. Seems to me Groupon should stop dealing with these companies.
I have been a plumbing/gas/hvac tech for 19 years, before that I installed ductwork in commercial buildings and office towers. As the article states, unless you have undergone some type of extensive reno, or ducts have become contaminated, paying for cleaning is pointless. Its one thing if you have a 30 year old home that has never had a duct cleaning and you can actually see mounds of dust built up , especially in the return side, then go for it. Keep in mind that most duct cleaning companies will only get 80% of the dust , or less at best. Keep in mind that most of the dust in your home is lint from clothes and linens, and skin cells from you and your pets and is constantly being generated. Dust that builds up in ductwork , generally stays in the ductwork. The power of suggestion, scare tactics, up sell!!!
I have worked cleaning HVAC in my area for almost 5 years. I always do a thorough inspection and cleaning, providing before and after photos. I have completed some jobs where I felt that it was not entirely necessary, but ultimately what the customer wanted. With that being said, I have endless photos of unspeakable horrors. Hotels are usually nasty, post construction mess is certain, pets and kids create lots off debris, bugs congregate and die, then spiders set up and die, I have even had one supply that was nearly plugged with sand!
Here in Frisco, TX…just had a tech come out to clean vents. I used a 30 bucks groupon for “complete vent cleaning”. He told me I have 3 AC units and groupon covers only 1. I told him to do the unit upstairs where the kids sleep. He decided on his own to do the downstairs unit. I yelled at him why he is not doing the unit I told him to do! He said they are all connected. I will clean two for you for the price of one… Oh really?
Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing (See diagram).

Alex, Mike, and Cisco came out on time. They covered any furniture that might get some dust/dirt on it with plastic. They removed all of the vent and return covers, took them outside and thoroughly cleaned them. They vacuumed out the vents, then went in with a swab covered in sanitizer. They kept performing this step until the swab came back clean. They sprayed sanitizer into the vent system and replaced all of the vent covers. They went up on he roof and cleaned the a/c unit coils. They cleaned out the dryer vent as well. The crew was very knowledgeable and professional. I will definitely be calling them the next time I need my ducts and dryer vent cleaned!


Washington Consumers’ Checkbook magazine and Checkbook.org is a nonprofit organization with a mission to help consumers get the best service and lowest prices. We are supported by consumers and take no money from the service providers we evaluate. You can access Checkbook’s ratings of local HVAC companies free of charge until Feb. 28 at Checkbook.org/washingtonpost/ducts.
I just had my blower module replaced because my AC coil was frozen over. The underside of my coils had a thick mat of dust because I had never had it cleaned. I cleaned it myself by using a soft brush attachement on a shop vac. The inside of the blower appears to have a white/green growth, and I am sure the ductwork of my 30 year old house can’t be in good condition.

My wife and I are suffering from allergies. We have lived in this house for 37 years and just found out that the A/C ducts need to be cleaned. We had a company one and do the job, but come to find out all they cleaned was the registers and boxes. Their house was to big to go in the duct and we are still getting dust all over the place. I have been looking for a good roto brush so I can do it myself, but all I can find are companies that sell equipment for a high price. I do not want to start my own business, I just want for my wife and I to breath better and keep from getting sick / also not have to dust twice a day. Please can you help. Thank you.
We are all getting migraines several times a month. I have asthma but not ever as bad as it has been and my 2 year olds dr just informed me she potentially has asthma too. We all get sinus infections regularly and eczema and contact dermatitis. None of us have been this way until recently in our apartment. A roof leak with mold was repaired recently mold was sealed off not removed. We also had lead paint removed from a few window trims this year. I wasn’t here to see if they covered the vents. We had mice too. I vacuum everyday we have hardwood floors no one wears shoes past the font door and I’m getting over a cup full of dirt every time I vacuum. Dust on everything daily. White dust. It’s a 4 room apartment with 1 intake. They are filthy from what I can see when I change the filters. The filters are black after a few months. I feel bad to ask the homeowner to get the system cleaned, can’t afford to move (we live in the city & it’s expensive). I am going to try the shop vac to remove what I can. Any experienced hvac people please give your opinion. Should I just get it done and pay for it myself? We have lived here for 13 years. It’s never been cleaned since ive been here. Is it something I can do with a shop vac? Can i use a wet rag to get the powder dust on the inside of the vents off. One vent has what looks like chunks of dry wall or thick paint sitting in the vent and none of the vents screw into the wall, the screws just fall out. No one ever reinforced the area so the wall just basically crumbles. Kind of useless to spend the money on filters since the air and dust just blows out around the sides of the vents and one of the vents just falls right out of the wall when the heat is turned on. I don’t know why the owner doesn’t fix it. He’s been here to replace filters and saw the condition.
You and your family spend hours sitting on your favorite chairs, couches and sectionals. Over time, dander and body oil become trapped in the upholstery, but with regular cleanings you can keep these delicate fabrics looking, feeling and smelling great. We examine your furniture and select the best process to safely clean and protect any kind of upholstery, including leather. 

Here in Frisco, TX…just had a tech come out to clean vents. I used a 30 bucks groupon for “complete vent cleaning”. He told me I have 3 AC units and groupon covers only 1. I told him to do the unit upstairs where the kids sleep. He decided on his own to do the downstairs unit. I yelled at him why he is not doing the unit I told him to do! He said they are all connected. I will clean two for you for the price of one… Oh really?


I did the $49.00 Groupon they just left. Basiclly all they did was stick a shop vac type hose into the vent supply and one return. I also had the dryer done. the person in charge pointed to the main return inside my humidifier and said it needed cleaning. I explained that I was in facility maintaince and would deal with it myself. After that they finished the vac and didn’t try any other sales pitch. I should have read the reviews before I bought this wast of money and time.
“Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g. dust) levels in homes increase because of dirty air ducts. This is because much of the dirt in air ducts adheres to duct surfaces and does not necessarily enter the living space. . . . Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to your health.”

The next step was cleaning the cold air returns. He found a good spot to drill an 8” hole for his vacuum hose. The procedure matched the other air ducts except that when he finished at the two cold return registers he drilled several holes in the cold ducts in the basement and blasted air into them. Because of our houses age and the upgraded return system, I noticed that the main sheet metal return duct had no top but was just butted up against the ceiling in the basement. When he blasted air in, dust and crap shot out the edges along the ceiling. Once he finished that he removed the filter and “swept” out anything at the bottom of the return with his hand into the 8” hose.
He proceeded to clean each heat register by removing the grille and blasting it with an air pressure hose toward the duct opening thinking that the dust would magically be sucked inside. In one room this caused a ceiling smoke detector to go off because the excess dust fooled it into thinking there was smoke. I put my hand in front of a register he wasn’t working on and could hardly feel a suction. Although we discussed how I open and close damper doors, I realized later that he never checked, opened or adjusted them during the cleaning. He could have closed all but the one he was working on in order to increase suction results. His next step was to blast air into the duct and then attach a “squid-like” device that slapped around inside the duct as far as he could reach. This is important! In a newer house, ducts have long straight runs from the furnace. In older houses like mine they can turn and twist. In fact, the duct we have a problem with runs straight up from the basement inside a wall and turns 90 degrees into a soffit for three feet then into two 90 degree turns to get into the floor joist area for another two feet and finally a 90 degree turn up to the second floor register. When he cleaned this one he could only get three feet into the register with the hose or squid because of the turns. That was the case with most. Hardly what could be described as a decent cleaning.
You should be aware that although a substance may look like mold, a positive determination of whether it is mold or not can be made only by an expert and may require laboratory analysis for final confirmation. For about $50, some microbiology laboratories can tell you whether a sample sent to them on a clear strip of sticky household tape is mold or simply a substance that resembles it.
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