Best Air DC Air Duct Cleaning Scam! I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016. So I asked him to provide me with a receipt describing the services he complete today and the pictures after they finished when he was done. He did not. I followed up with a call into the main office where I had originally made my appointment and was told I did not buy anything from them, call Groupon for a receipt and the description of the services is there as well. Unreal. Scam of all scams. So, me being the person I am I called back to give them a chance to actually come out and complete the service they told me they were doing the last couple of years. I was screemed at by the supervisor and told we are not coming back out for free. Call groupon if you want a copy of receipt and description of services. I would like a full refund of $59.00 plus what I paid this company in 2016 as well as a promise to pay from Groupon for a real company to come out and do a real Air Duct Cleaning. I would also like the false advertising from this company or any other company through Groupon or any other discount service to STOP immediately. All misleading ad's should and must be removed.

“Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g. dust) levels in homes increase because of dirty air ducts. This is because much of the dirt in air ducts adheres to duct surfaces and does not necessarily enter the living space. . . . Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to your health.”
The next step was cleaning the cold air returns. He found a good spot to drill an 8” hole for his vacuum hose. The procedure matched the other air ducts except that when he finished at the two cold return registers he drilled several holes in the cold ducts in the basement and blasted air into them. Because of our houses age and the upgraded return system, I noticed that the main sheet metal return duct had no top but was just butted up against the ceiling in the basement. When he blasted air in, dust and crap shot out the edges along the ceiling. Once he finished that he removed the filter and “swept” out anything at the bottom of the return with his hand into the 8” hose.
Here in Atlanta we get 6 to 10 $49 coupons in the mail weekly…I have always consider them a complete scam….just had my master bathroom& bedroom and guest bath completely remodeled down to the studs…Had my 3 returns nearest the area sealed to prevent sheet rock dust to spread…it worked and I personally cleaned all 7 returns when a 5 HP , new Rigid shop Vac($99 from HD)…took one hour and I found little evidence that “I need my ducts cleaned” Had quotes from $400 to $600…I use the best air filters for my air handler and change it every 2 to 3 months…..any dust is trapped in it and I believe the Air Duct folks are all cons….
As I type this, I am having my ducts cleaned. About 30 including returns and the furnace. $543.00. I am watching the team do it and can see the clear vacuuming tubing and how dirty it has become. I like the gentleman’s comment on “stick your head in your vacuum and breath”….I get it. The team showed me the machine and it’s filtration system…and they will show me it again after the cleaning. However, like I said before, I am actively seeing the tubing that is clear before they start and how dirty it is once they begin and continue cleaning. Reputable company and not a “fly by night” coupon service. People don’t be so cheap, that is your problem.
We've used this company several times in the past and have always been happy with the service.  My husband and I have allergies, so it's important to us to get the air ducts cleaned.  They cleaned up any dust that came out of the air ducts when they removed the vents.  I called several companies for estimates, and this company gave me the best estimate.
Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g., dust) levels in homes increase because of dirty air ducts. This is because much of the dirt in air ducts adheres to duct surfaces and does not necessarily enter the living space. It is important to keep in mind that dirty air ducts are only one of many possible sources of particles that are present in homes. Pollutants that enter the home both from outdoors and indoor activities such as cooking, cleaning, smoking, or just moving around can cause greater exposure to contaminants than dirty air ducts. Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to your health.
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