This company upcharged me $200 for a service we had already paid for. Also the girl I spoke with on the phone was extremely rude!! Come to find out that person is the owner! She yelled at me each time I asked a question pertaining to how they scammed me for a service I already paid for. Advertising all over great deals on Groupon and everywhere else do not do it they get in your house they upcharge you they do all these services in a half an hour and say they're done!!!!!!!
Air duct cleaning service providers may tell you that they need to apply chemical biocide to the inside of your ducts as a means to kill bacteria (germs) and fungi (mold) and prevent future biological growth. They may also propose the application of a "sealant" to prevent dust and dirt particles from being released into the air or to seal air leaks. You should fully understand the pros and cons of permitting application of chemical biocides or sealants. While the targeted use of chemical biocides and sealants may be appropriate under specific circumstances, research has not demonstrated their effectiveness in duct cleaning or their potential adverse health effects. No chemical biocides are currently registered by EPA for use in internally-insulated air duct systems (see Should chemical biocides be applied to the inside of air ducts?).
Demonstrate visible evidence of microbial growth in your duct work. Some service providers may attempt to convince you that your air ducts are contaminated by demonstrating that the microorganisms found in your home grow on a settling plate (i.e., petri dish). This is inappropriate. Some microorganisms are always present in the air, and some growth on a settling plate is normal. As noted earlier, only an expert can positively identify a substance as biological growth and lab analysis may be required for final confirmation. Other testing methods are not reliable.
To find companies that provide duct cleaning services, check your Yellow Pages under "duct cleaning" or contact the National Air Duct Cleaners Association (NADCA) at the address and phone number in the information section located at the end of this guidance. Do not assume that all duct cleaning service providers are equally knowledgeable and responsible. Talk to at least three different service providers and get written estimates before deciding whether to have your ducts cleaned. When the service providers come to your home, ask them to show you the contamination that would justify having your ducts cleaned.
They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated.   They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels.  After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents.  After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents.
I had researched by HVAC system and saw electronic air filters for over $1000.  That was too much for me.  But Simon introduced me to a product which uses ultraviolet light to further clean the air going into my home from the HVAC unit, and he gave me a discount because of the totally thorough cleaning I had purchased.  This unit attaches to the duct coming after the air filter and comes with a lifetime warranty.  Included in that lifetime warranty is a visit every two years to replace elements of this air cleaner, and a free air duct cleaning.
Best Air DC Air Duct Cleaning Scam! I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016. So I asked him to provide me with a receipt describing the services he complete today and the pictures after they finished when he was done. He did not. I followed up with a call into the main office where I had originally made my appointment and was told I did not buy anything from them, call Groupon for a receipt and the description of the services is there as well. Unreal. Scam of all scams. So, me being the person I am I called back to give them a chance to actually come out and complete the service they told me they were doing the last couple of years. I was screemed at by the supervisor and told we are not coming back out for free. Call groupon if you want a copy of receipt and description of services. I would like a full refund of $59.00 plus what I paid this company in 2016 as well as a promise to pay from Groupon for a real company to come out and do a real Air Duct Cleaning. I would also like the false advertising from this company or any other company through Groupon or any other discount service to STOP immediately. All misleading ad's should and must be removed.
A study done by U.S. Environmental Protection Agency researchers measured dust levels and HVAC system efficiency in test homes during a one-week period during the cooling season and found duct cleaning did not significantly improve dust levels or system performance. Based on that report and other independent research, the EPA’s official advisory on duct cleaning concludes:
We've used this company several times in the past and have always been happy with the service.  My husband and I have allergies, so it's important to us to get the air ducts cleaned.  They cleaned up any dust that came out of the air ducts when they removed the vents.  I called several companies for estimates, and this company gave me the best estimate.
I’m really not convinced that duct cleaning is of any value. My roommate wanted the ducts cleaned so he called some company. My scam senses is already tingling. They came in with a big negative pressure fan. Did some blowing and sucking in different vents. Then they tried to upsell a full system cleaning. They wanted to pull the blower and clean the heat transfer box at $700 per heater unit. I have a big house so we have two units. They also tried to sell us some “custom” $250.00 Air Lifetime air filters. At that point I pulled the BS get the hell out bell. After paying $520.00 for just the cleaning, I paid the bill and sent them on their way. I replaced the existing filter with the good old and cheap paper filters at $10.00 each. Duct cleaning… I’m not Impressed.
I purchased an Air Duct Cleaning from this company through Groupon. When I originally scheduled the latest cleaning it was Nov. 8, 2017. They finally showed up today March 8, 2018. When they arrived they got set up looked in the vents with there camera and said it looks like you will need an Air Duct Cleaning; we will be vacuuming today. Best Air Rep: The cleaning after looking inside will be $200-$500 additional. ??? I was floored. The next statement from the Best Air rep was: Who did your last cleaning? "They did a horrible job." What he did not realize is that they had done the last supposedly Air Duct Cleaning on May 3, 2016.
My 48 yr old house (mine for the last 4 yrs) has considerable dust in the return plenum (fiber duct). I’m remodeling and recently re-sealed the return plenum AND the site-fabbed transition built when the new unit was installed, 2013. The return was leaky no doubt drawing musty, dusty air from the crawl space due to the Red-Neck fab & seal job! Pitiful craftsmanship! It took me 7 hours to fix the new transition piece. Anyway, the dust in the house is the same “color” as whats in the return duct and I’m getting way too much & too often in the house. I’ve also cleaned my coils, which were not that dirty.
I’m having my duct work cleaned this Saturday. Have a coupon for $49 through Amazon. Job normally $249. Had my basement remodeled about 18 months ago. The contractors were very thorough at blocking the vents, as far as I can tell. The offer is for HVAC and dryer vent cleaning. My house is 11 years old. I figured, $49 is not much. I appreciate your tips on not getting talked into any additional service, not to use solvents to clean, the certification information and before and after pictures. Very useful and I’ll be sure that all I spend is the $49 for the voucher.
You may consider having your air ducts cleaned simply because it seems logical that air ducts will get dirty over time and should be occasionally cleaned. Provided that the cleaning is done properly, no evidence suggests that such cleaning would be detrimental. EPA does not recommend that the air ducts be cleaned routinely, but only as needed. EPA does, however, recommend that if you have a fuel burning furnace, stove or fireplace, they be inspected for proper functioning and serviced before each heating season to protect against carbon monoxide poisoning.
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