I paid $49 for a groupon. When the guy came today, he did an inspection first and said the ductwork first needed to be treated for mold; $348 for a spray that would last 8 months or $680 for an UV light purifier that would last 2 years. Also, the furnace needed to be cleaned for another $260. When I told him to just clean the ductwork, he said I would owe an additional $305 because the groupon was only good for 1 return and I had 2. I sent him packing with no services performed. Thankfully I am only out of $49! I will complain to groupon.
I have worked cleaning HVAC in my area for almost 5 years. I always do a thorough inspection and cleaning, providing before and after photos. I have completed some jobs where I felt that it was not entirely necessary, but ultimately what the customer wanted. With that being said, I have endless photos of unspeakable horrors. Hotels are usually nasty, post construction mess is certain, pets and kids create lots off debris, bugs congregate and die, then spiders set up and die, I have even had one supply that was nearly plugged with sand!
He proceeded to clean each heat register by removing the grille and blasting it with an air pressure hose toward the duct opening thinking that the dust would magically be sucked inside. In one room this caused a ceiling smoke detector to go off because the excess dust fooled it into thinking there was smoke. I put my hand in front of a register he wasn’t working on and could hardly feel a suction. Although we discussed how I open and close damper doors, I realized later that he never checked, opened or adjusted them during the cleaning. He could have closed all but the one he was working on in order to increase suction results. His next step was to blast air into the duct and then attach a “squid-like” device that slapped around inside the duct as far as he could reach. This is important! In a newer house, ducts have long straight runs from the furnace. In older houses like mine they can turn and twist. In fact, the duct we have a problem with runs straight up from the basement inside a wall and turns 90 degrees into a soffit for three feet then into two 90 degree turns to get into the floor joist area for another two feet and finally a 90 degree turn up to the second floor register. When he cleaned this one he could only get three feet into the register with the hose or squid because of the turns. That was the case with most. Hardly what could be described as a decent cleaning.
Moisture can enter the duct system through leaks or if the system has been improperly installed or serviced. Research suggests that condensation (which occurs when a surface temperature is lower than the dew point temperature of the surrounding air) on or near cooling coils of air conditioning units is a major factor in moisture contamination of the system. The presence of condensation or high relative humidity is an important indicator of the potential for mold growth on any type of duct. Controlling moisture can often be difficult, but here are some steps you can take:
Their crew arrived promptly at 7:00 am. Carlos explained what each crew member would be doing. They increased the insulation in my attic. They also discovered that the ducts had been attached to the vents with plain duct tape. The duct tape had become gooey due to heat and had slipped off the vents in many places. This allowed out side air and dust to enter, spreading dust out of the vents. It also allowed cooled air to escape into the attic. The corrected all of the duct work connections. Jeff came to check the work upon completion. He ran tests to verify that the work had been done correctly, and he replaced all of the "regular" light bulbs with cal bulbs. All of the work was done quickly and neatly.
I am 79 years old, bought a condo & spent a lot of money on it. this winter my first bill was 450.00. had my furnace checked out, which is on the roof. it was old rusted out & leeking oil. i talked to owner & had new unit installed. they came out to clean ducks & they were split & worn out. there is no crawl space because theres a unit above me. my real estate lady or this company will not help me fix this problem.
If you suspect a mold problem — either because of visible growth or a musty smell consistently coming from supply vents — cleaning ducts won’t do much good if it doesn’t eliminate the mold. Mold begins with a moisture problem, and the ducts themselves are unlikely to be the source. The most likely culprits are the cooling system’s evaporator coils, which your heating and air-conditioning contractor — and most duct-cleaning companies — can inspect and maintain. Leaky return ducts can also introduce moisture. Again, if you suspect a mold problem, consider having a service company inspect the duct system for leaks.
If there is stuff in the ducts, the fact that it’s laying there and not being blown into the rooms is proof positive that it is hurting no-one. The 5-6 exceptions you cite in this article I’ll buy, but only with the caveat that at least some of those could have been avoided by proper protection (during remodeling for example) – and if asbestos/lead/whatever winds up in your ducts- the remodeling contractor should be the one paying to remove it.
I paid $49 for a groupon. When the guy came today, he did an inspection first and said the ductwork first needed to be treated for mold; $348 for a spray that would last 8 months or $680 for an UV light purifier that would last 2 years. Also, the furnace needed to be cleaned for another $260. When I told him to just clean the ductwork, he said I would owe an additional $305 because the groupon was only good for 1 return and I had 2. I sent him packing with no services performed. Thankfully I am only out of $49! I will complain to groupon.
I had them out to clean the ducts, exhaust fans, and dryer vent in my 54 year-old home yesterday. They showed up a bit early and took their time to ensure that all the grunge was gone. I must say...they really earned their paycheck with this place! The father and son duo worked together to remove and clean the register covers, ream out the ducts and vents with a big furry brush/vacuum unit, and vacuum up the mess. They stated that I had the dirtiest ducts they had encountered in 15 years, and took over two hours to tidy them up, finding nails, copper pipe and assorted detritus and emptying the vacuum bag three times in the process. They were here over 2 1/2 hours, yet charged the fee they had quoted me on the phone, as promised. It was not the cheapest price I have seen, but it seemed fair to me. Interestingly, I had this service performed several years ago, by a cheaper company. Based on the amount of dirt and junk that was removed yesterday, I now have my doubts that the previous company really performed the work. Yes, I checked this time! The owner, John, told me that there is another company working under the same name, so make sure that you are getting the Arizona Air Duct Cleaning Company, father and son team, that is being reviewed here. Not all these companies are honest and do what they claim to!
I live in Port Orange, FL. I purchased a double wide mobile home and was saddened to learn that the previous owners were HEAVY smokers! They did a good job “hiding” the smoke smell the day we viewed this place. I did not have a home inspection done unfortunately. My question is: can duct cleaning remove the smoke smell from this place. The ceilings have been treated with Kilz and paint. I personally scrubbed down every wall, floor or surface. I also purchased a ODORFREE OZONE machine. It seemed to remove the odor for a short period of time but my friends are again complaining about the “smoke” odor in my home. The Ozone machine was $400 and I’m terribly upset that it didn’t clean the air as was promised.
A study done by U.S. Environmental Protection Agency researchers measured dust levels and HVAC system efficiency in test homes during a one-week period during the cooling season and found duct cleaning did not significantly improve dust levels or system performance. Based on that report and other independent research, the EPA’s official advisory on duct cleaning concludes:
Internal insulation provides better acoustical (noise) control. Flexible duct is very low cost. These products are engineered specifically for use in ducts or as ducts themselves, and are tested in accordance with standards established by Underwriters Laboratories (UL), the American Society for Testing and Materials (ASTM), and the National Fire Protection Association (NFPA). Many insulated duct systems have operated for years without supporting significant mold growth. Keeping them reasonably clean and dry is generally adequate. However, there is substantial debate about whether porous insulation materials (e.g., fiber glass) are more prone to microbial contamination than bare sheet metal ducts. If enough dirt and moisture are permitted to enter the duct system, there may be no significant difference in the rate or extent of microbial growth in internally lined or bare sheet metal ducts. However, treatment of mold contamination on bare sheet metal is much easier. Cleaning and treatment with an EPA-registered biocide are possible. Once fiberglass duct liner is contaminated with mold, cleaning is not sufficient to prevent re-growth and there are no EPA-registered biocides for the treatment of porous duct materials. EPA, NADCA and NAIMA all recommend the replacement of wet or moldy fiber glass duct material.
To make things even more interesting, I called their number this morning to do some investigation on what they actually do.  After I revealed to the girl I had the service done a day prior and that my technician, Simon, didn't clean them like it should be done she drops a bomb on me.  Simon is actually the owner!!  The whole time, he is telling me that he is on the phone with the office to see if the can get me a better price on the additional cleaning, he is basically full of sh!+.  An owner doesn't need to do that - he is just pulling a bait & switch on me.

They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated.   They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels.  After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents.  After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents.


I thought the price advertised at 129.95 for duct cleaning was great and called to clean our ducts. When they came in to do the the job I could not be home and my wife dealt with them. My wife ended up paying 954.00. They convinced my wife that there was 1.5 inches of mold built up on the Evaporators and coils. It is not the money, my wife could not go to the basement to witness the mold build up or the coil fouling. We have not cleaned our ducts for at least 10 years. The last price we paid for our duct cleaning was 150.00. My concern is that they told my wife not to turn on the heat for 2 hours due the strong chemicals they used to kill the mold. Are these chemicals approved as safe?
I bought a Groupon for an air duct cleaning and deodorizing for $59.  I read all of the fine print and it said "unlimited ducts."  When they came to perform the service they said it would cost an additional $200 to cover the entire house.  I ended up canceling the whole service and the guy who was there do to the work said he is leaving the company because of issues like this.  He said 25% of their customers end up canceling when they arrive to do the service because of the dishonest advertising.  Later the same day, the manager called me to discuss why I canceled the service.  I told her the Groupon was dishonest and intentionally misleading and her response was, "I don't work on the advertising."  I told her that as the manager she has some responsibility for what is advertised about the company and she said, "I just work here, I don't own the company."  So apparently the management has no responsibilities at Best Air DC, perhaps that is part of the problem.  I will never use them again and hope no one else does either.  Save your money!
I had my ducts somewhat cleaned December 22, 2014. The hose of the machine the technitian used did not fit in some of my vents, therefore, he did not clean them. But I still paid $428.00 for the service. I will be calling the company on Monday, and kindly ask them to come back and clean the ducts they did not as they did not fullfill their part of the service.
This company upcharged me $200 for a service we had already paid for. Also the girl I spoke with on the phone was extremely rude!! Come to find out that person is the owner! She yelled at me each time I asked a question pertaining to how they scammed me for a service I already paid for. Advertising all over great deals on Groupon and everywhere else do not do it they get in your house they upcharge you they do all these services in a half an hour and say they're done!!!!!!!
Duct cleaning has never been shown to actually prevent health problems. Neither do studies conclusively demonstrate that particle (e.g., dust) levels in homes increase because of dirty air ducts. This is because much of the dirt in air ducts adheres to duct surfaces and does not necessarily enter the living space. It is important to keep in mind that dirty air ducts are only one of many possible sources of particles that are present in homes. Pollutants that enter the home both from outdoors and indoor activities such as cooking, cleaning, smoking, or just moving around can cause greater exposure to contaminants than dirty air ducts. Moreover, there is no evidence that a light amount of household dust or other particulate matter in air ducts poses any risk to your health.
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