I had them out to clean the ducts, exhaust fans, and dryer vent in my 54 year-old home yesterday.  They showed up a bit early and took their time to ensure that all the grunge was gone.  I must say...they really earned their paycheck with this place!  The father and son duo worked together to remove and clean the register covers, ream out the ducts and vents with a big furry brush/vacuum unit, and vacuum up the mess.  They stated that I had the dirtiest ducts they had encountered in 15 years, and took over two hours to tidy them up, finding nails, copper pipe and assorted detritus and emptying the vacuum bag three times in the process.  They were here over 2 1/2 hours, yet charged the fee they had quoted me on the phone, as promised.  It was not the cheapest price I have seen, but it  seemed fair to me.
If you or someone in your family suffers from asthma or allergies, you may be considering getting your home’s heating and cooling ducts cleaned. But even if you have no special health concerns, cleaning your ducts may appeal to you at an intuitive level. After all, if your ducts are clean, all that air flowing out of your vents should come out clean, too, right?
So I purchased a Groupon to have this service done on my HVAC. I waited like 3 weeks or so since I was not using the heat or AC and I was in no hurry. So, on the day of my scheduled appointment which was 12noon I get a call from their office at 12:05pm that they are running late and they are 2 hours away...How did they manage to end up 2 hours from my house? Odd. Anyway, the girl tells me that they can't make the appointment today and will have to reschedule 30 days from now. What? 30 days from now? I was expecting perhaps tomorrow or the next day, not 30 days from now. This is extremely poor customer service and poor time management. Their leadership team should be reprimanded or replaced. I don't know how this company can stay in business when their business practices are so disorganized and they cannot even manage a schedule efficiently. I would NEVER recommend this company when they treat the customers so poorly. Their front office person should be retrained or fired since she does not have the skills needed to deal with customers. I would go so far as to fire their Office Manager or perhaps the Manager of this company. Well, at least they did not show up and provide poor service as it appears they did in the other customer reviews.
I have worked cleaning HVAC in my area for almost 5 years. I always do a thorough inspection and cleaning, providing before and after photos. I have completed some jobs where I felt that it was not entirely necessary, but ultimately what the customer wanted. With that being said, I have endless photos of unspeakable horrors. Hotels are usually nasty, post construction mess is certain, pets and kids create lots off debris, bugs congregate and die, then spiders set up and die, I have even had one supply that was nearly plugged with sand!
The fact is if they are dirty why not clean them. As for the Dr’s comment about if it is not disrupted it is fine. As a pet owner sometimes un disrupted pet hair will sit in the corner of a room or under a counter un disrupted but I still clean it when I notice it. Just because you cant see it doesn’t mean you should leave it there to collect more and more. The people that don’t want there air ducts clean either simply cant afford it but would like it done. OR! the crowd that are to cheap.. You should Clean all portions of your house.

There are a few signs to watch out for to catch them in time. For one, if your breathing starts acting up or you start coughing or sneezing, there is probably some buildup in the vents. If you suspect mold or start hearing scritches in your pipes, there's a good chance you have enough dirt for bigger problems to unfold. You should clean your ducts and vents every few months just to be safe. This is even more important and should be done more frequently if you live in a very humid or dusty climate.


Here in Atlanta we get 6 to 10 $49 coupons in the mail weekly…I have always consider them a complete scam….just had my master bathroom& bedroom and guest bath completely remodeled down to the studs…Had my 3 returns nearest the area sealed to prevent sheet rock dust to spread…it worked and I personally cleaned all 7 returns when a 5 HP , new Rigid shop Vac($99 from HD)…took one hour and I found little evidence that “I need my ducts cleaned” Had quotes from $400 to $600…I use the best air filters for my air handler and change it every 2 to 3 months…..any dust is trapped in it and I believe the Air Duct folks are all cons….

The fact is if they are dirty why not clean them. As for the Dr’s comment about if it is not disrupted it is fine. As a pet owner sometimes un disrupted pet hair will sit in the corner of a room or under a counter un disrupted but I still clean it when I notice it. Just because you cant see it doesn’t mean you should leave it there to collect more and more. The people that don’t want there air ducts clean either simply cant afford it but would like it done. OR! the crowd that are to cheap.. You should Clean all portions of your house.
Moisture can enter the duct system through leaks or if the system has been improperly installed or serviced. Research suggests that condensation (which occurs when a surface temperature is lower than the dew point temperature of the surrounding air) on or near cooling coils of air conditioning units is a major factor in moisture contamination of the system. The presence of condensation or high relative humidity is an important indicator of the potential for mold growth on any type of duct. Controlling moisture can often be difficult, but here are some steps you can take:

I am 79 years old, bought a condo & spent a lot of money on it. this winter my first bill was 450.00. had my furnace checked out, which is on the roof. it was old rusted out & leeking oil. i talked to owner & had new unit installed. they came out to clean ducks & they were split & worn out. there is no crawl space because theres a unit above me. my real estate lady or this company will not help me fix this problem.
fact is most homes have bad filter racks. when you insert the filter it doesn’t seal well to the sides so some of the air and dust bypass it and end up in the supply ductwork and into the house. Most of the dust in the supply ductwork settles down and doesn’t get blown in the house but some of it does when the blower starts up or when you put a new filter. If you have allergies or other health problems put in an electronic air cleaner, get your ducts cleaned and run the fan as much as you can afford. you can also get an ECM motor installed which is going to be worth it if you want to run the fan 24/7. If you have uninsulated metal ducts take down the ones you can and wash them. Then put them back and seal the joints. Cleaning the ductwork also improves airflow which is important to AC and Heat pump systems for efficiency. An electronic air cleaner will also improve airflow and static pressure because they usually have a much larger filter surface area. An electronic air cleaner also keeps the ac coil clean like new which means better efficiency and no cleaning needed. AC furnaces sometimes grow mold around the coil because of the condensation. Electronic air cleaners should be able to filter mold spores but the best remedy is installing a UV light next to the coil which will kill the mold.
My 48 yr old house (mine for the last 4 yrs) has considerable dust in the return plenum (fiber duct). I’m remodeling and recently re-sealed the return plenum AND the site-fabbed transition built when the new unit was installed, 2013. The return was leaky no doubt drawing musty, dusty air from the crawl space due to the Red-Neck fab & seal job! Pitiful craftsmanship! It took me 7 hours to fix the new transition piece. Anyway, the dust in the house is the same “color” as whats in the return duct and I’m getting way too much & too often in the house. I’ve also cleaned my coils, which were not that dirty.
The EPA and CMHC researchers used different methodologies. The CMHC study called on several duct-cleaning services. The companies were not made aware they were part of a study, and the researchers did not control for time spent or methods used. The EPA study prescribed and controlled methods used on a smaller number of homes. While the duct-cleaning industry argues both studies have flaws, no other research has challenged the findings. And although the equipment and methods used by duct-cleaning companies have changed since these studies were conducted, the air ducts in homes haven’t.
I called the company and John answered. We set a time for him to come over that was convenient for us both. He came exactly on time and went right to work. He removed all of the vent covers, including some screens that were over the vents that I had no idea were there. He washed all of the vent covers with soap and water and then started to vacuum all of the ducts, doing a complete and thorough job. He was extremely friendly, professional and worked quickly and thoroughly. He even checked the dryer vent exhaust on the roof to make sure it was clear. After he finished vacuuming the ducts, he sanitized them and then reattached all of the vents.
I purchased one of those Amazon air duct cleaning coupons for 49.99. When the company showed up, they removed the vent closest to the air intake and immediately told me I needed $1800.00 for all new duct work. They said they could not clean the system until new duct work was installed. I thanked them and said I would give them a call. The only call I made was to Amazon to get a refund. I know I didn’t need new duct work. Be careful to not fall for unscrupulous salesmen and their pitches and scare tactics.
They arrived within the time range I was given, and they even called about 20-30 minutes before arrival, so that was appreciated.   They arrived and started bringing some equipment - A shop vac (yea, like you can buy at any hardware store), a handheld vacuum cleaner, and large vacuum that came in on wheels.  After showing them the locations of all of the vents in the home and cold air returns, the technician (Simon) started going over a few things with me about their plan for cleaning and showing me the dust & dog hair build up in one of the vents.  After showing me that, he started to try to up-sell me on additional services. That additional service was to insert a 'brush' that would agitate the dust/pet hair and allow for the vacuum to get everything out of the vents.
The amount of time air duct cleaning takes can depend on how extensive your duct system is, how old your air ducts are, and whether they have ever been cleaned. On average, expect a standard size home (between 2,000 and 3,000 square feet) to take 2-5 hours for one to two technicians to clean. Here are the proper protocol and equipment you should expect from a professional duct cleaning service, as recommended by the Environmental Protection Agency:
This company upcharged me $200 for a service we had already paid for.  Also the girl I spoke with on the phone was extremely rude!!  Come to find out that person is the owner!  She yelled at me each time I asked a question pertaining to how they scammed me for a service I already paid for.   Advertising all over great deals on Groupon and everywhere else do not do it they get in your house they upcharge you they do all these services in a half an hour and say they're done!!!!!!!
Definitely would recommend. I just bought a house in the Hyde Park area. It is an older house, but I could tell just by looking at the vents that they had not been cleaned in years. I was having issues with my breathing, so I decided to have them cleaned. You have to schedule pretty far out in advance, but it is because they are very busy. They gave me a time window of 8-11 and showed up right in the middle of that window. I opted for the full cleaning and sanitizing because my vents were that bad. The two guys that cleaned my vents did a great job. He recorded the vents before and after and I could not believe the results. He also showed me what had been caught by my filter and sucked up by the vacuum. Would highly recommend to anyone purchasing a home to have this done.
I can’t believe I got ripped off by this Air Duct Cleaners. I called them for this $63 coupon per furnace unlimited vents then when they came after he checked it all I hear is I have molds and leak all is worth $499, $799, $899 per furnace but I told him to just clean the duct and patch the single leak per furnace worth $38 each. Still eanding $899 total. All the work he done is in less than an hour he didnt even go to each vent to clean it. All he did is to path the air leak on that entry pipe to the furnace and open the main venting system, vacuum it, and wash the floor of the vent with a solution. Overall time is about 20 mins talking with me discussing all the option which thinking they made me think I don’t really have an option and 40 mins wash and vacuum he took pictures of before and after of only one furnace. He gave me a receipt without the details on what he has done in the house just the name and price. I think we may need a strict law to punish and control all this companies who do this so other company who do good will despise them.
If you are replacing your air conditioning system, make sure that the unit is the proper size for your needs and that all ducts are sealed at the joints. A unit that is too big will cycle on and off frequently, resulting in poor moisture removal, particularly in areas with high humidity. Also make sure that your new system is designed to manage condensation effectively.
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