If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least.
On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.
Internal insulation provides better acoustical (noise) control. Flexible duct is very low cost. These products are engineered specifically for use in ducts or as ducts themselves, and are tested in accordance with standards established by Underwriters Laboratories (UL), the American Society for Testing and Materials (ASTM), and the National Fire Protection Association (NFPA). Many insulated duct systems have operated for years without supporting significant mold growth. Keeping them reasonably clean and dry is generally adequate. However, there is substantial debate about whether porous insulation materials (e.g., fiber glass) are more prone to microbial contamination than bare sheet metal ducts. If enough dirt and moisture are permitted to enter the duct system, there may be no significant difference in the rate or extent of microbial growth in internally lined or bare sheet metal ducts. However, treatment of mold contamination on bare sheet metal is much easier. Cleaning and treatment with an EPA-registered biocide are possible. Once fiberglass duct liner is contaminated with mold, cleaning is not sufficient to prevent re-growth and there are no EPA-registered biocides for the treatment of porous duct materials. EPA, NADCA and NAIMA all recommend the replacement of wet or moldy fiber glass duct material.

“Ideally, the inside surface will be shiny and bright after cleaning. Duct cleaning may be justifiable to you personally for that very reason: you may not want to have your house air circulated through a duct passage that is not as clean as the rest of the house. However, duct cleaning will not usually change the quality of the air you breathe, nor will it significantly affect airflows or heating costs.”
If no one in your household suffers from allergies or unexplained symptoms or illnesses and if, after a visual inspection of the inside of the ducts, you see no indication that your air ducts are contaminated with large deposits of dust or mold (no musty odor or visible mold growth), having your air ducts cleaned is probably unnecessary. It is normal for the return registers to get dusty as dust-laden air is pulled through the grate. This does not indicate that your air ducts are contaminated with heavy deposits of dust or debris; the registers can be easily vacuumed or removed and cleaned.
Very interesting article. I searched articles about services for cleaning ventilation systems. But I have some questions. For cleaning ventilation system used special products for cleaning. Can I know in company manager about, which type of cleaning products they use? Your family members may be allergic in some components. It’s very big problem. And one more problem it’s how to choose the right company in Internet. Sometimes I don’t have much time to find a company in my town and I use the Internet. But I find a lot of company. It is very popular services, for example, Stanley Steemer – https://www.stanleysteemer.com/ or my local not very popular service, for example, AllstatesAirDuctPro – http://allstatesairductpro.us/. Can I understand the company is professional or not, only looking through the website? What must I check on the website? Who has helpful information? I will very grateful for your help. Links I add for understanding my problem. They are random and not for advertising.
In addition, the service provider may propose applying chemical biocides, designed to kill microbiological contaminants, to the inside of the duct work and to other system components. Some service providers may also suggest applying chemical treatments (sealants or other encapsulants) to encapsulate or cover the inside surfaces of the air ducts and equipment housings because they believe it will control mold growth or prevent the release of dirt particles or fibers from ducts. These practices have yet to be fully researched and you should be fully informed before deciding to permit the use of biocides or chemical treatments in your air ducts. They should only be applied, if at all, after the system has been properly cleaned of all visible dust or debris.
If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least.
The best way to ensure indoor air quality and avoid replacing your A/C system is to clean your ducts. Duct cleaning can be as simple as dusting out the vents or something more in-depth like having a professional look through them. While it sounds daunting, what you gain in keeping them clean is much better than the initial cost. Need help finding a duct cleaning service near you? Enter your zip code to be connected today to local air duct cleaning companies.
15 vents and ducts cleaned for the firest time since house built in 1968. Charles and his wife came at 8:00 am as scheduled, with their enormous vacuum, conneded it to our system, removed all the vents, plugged them with sponge material and vacuumed the entire system while they scoured out all of the aire conditioneing ducts from end to end with a rotating brush with flexible bristles like a string trimmer that reached all of the crevices in the ducts. While Charles cleaned the ducts, his wife cleanted all of the vents. they sanitized and deodorized the entire system. They finished everything and cleaned up and left just before noon. I examined the ducts after they left and they gleamed like new. $304 well spent and excellent service. I'd recommend them to anyone.

Another sketchy claim made by most duct-cleaning operations and their trade association is that dirty ducts and equipment overburden heating and cooling equipment, which wastes energy. Again, it intuitively makes sense that a cleaner system will run smoother and last longer — after all, that’s why we and HVAC-equipment manufacturers and repair services recommend that you regularly change your filters. But the page “Benefits of HVAC Cleaning” on the National Air Duct Cleaners Association (NADCA) website stretches this benefit too far by stating: “According to the U.S. Department of Energy, 25 to 40 percent of the energy used for heating and cooling a home is wasted.”

The next step was cleaning the cold air returns. He found a good spot to drill an 8” hole for his vacuum hose. The procedure matched the other air ducts except that when he finished at the two cold return registers he drilled several holes in the cold ducts in the basement and blasted air into them. Because of our houses age and the upgraded return system, I noticed that the main sheet metal return duct had no top but was just butted up against the ceiling in the basement. When he blasted air in, dust and crap shot out the edges along the ceiling. Once he finished that he removed the filter and “swept” out anything at the bottom of the return with his hand into the 8” hose.
#3 The ONLY time Duct cleaning is needed is when the home had a fire, Bad roof leak on to FIBERGLASS ductwork or house sat vacant for many years with out the air running. And its better to replace than to do “abrasive” duct cleaning. If the duct cleaning has a rotating brush it will remove part of the glue that is holding the Fiberglass in the ducts together, PERIOD no matter how much the say it don’t because the brush is soft.
We bought the Groupon deal. One of the techs knocked a pitcher off a shelf in our kitchen during the service and did not tell us about it, he just picked it (and the two broken pieces that came out of it) up and put them back on a different shelf. We didn't discover that it was broken until later that evening. We managed to speak with one of the two guys that evening, who said it wasn't him, must have been the other guy, (and still had the nerve to try to talk us into an additional $250 worth of service with them!) and said he would talk to his boss and have someone call us. That didn't happen. I have called the office several times myself in the two weeks since trying to speak with a manager, and my husband has also called. No one has bothered to call us back yet to address this or offer any sort of recompense for the broken item. Therefore I can't recommend this company to anyone else.

I was with you until you said avoid steaming cleaning or moisture, there is no way you can remove mold or any other type of biological without moisture. The best way to do this is in fact with a steamer using a commercial disinfectant and a non reactive odor remover so your home smells refreshed and not like a hospital . This is directly contradictory to your article.
I was told that 15 out vents would be cleaned and one main vent. the guy came over and gave me an estimate of $500. I had acquired a groupon for $49. the guy said just doing the out vents and one main vent would accomplish nothing. Now I am in dispute with the groupon people for a refund which they won’t give and have to go ahead and waste the money and let them do it. Is their doing the 15 outvents and one main one going to accomplish anything?
i called in and spoke to paula who said 6 weeks to get an appointment. i asked what cleaners they use to sanatize and deoderize. she said she was the only one there and didnt know. i explained i have severe allergies and she said someone would call me and let me know. they never called. brian came today and vaccumed my vents- and not all of them. i called and spoke to someone who said they were the manager named jennifer- she kept laughing at me and refused to let me talk to anyone else-she said she is the owner and would not give a refund.
But we don’t recommend hiring a duct cleaner to perform these tasks; too many don’t really know what they’re doing, according to the ratings of duct-cleaning outfits we have collected from local consumers. Consider hiring a top-notch heating and air-conditioning contractor to do this type of work, or pay them to do it during their next service visit. Readers can access Checkbook’s HVAC company ratings through Feb. 28 at Checkbook.org/washingtonpost/ducts.
Be very careful, and definitely consider going with a different company if you want your air ducts cleaned.  They were in & out in a hurry, which leads me to believe they kind of half a$$ed the work. They're just like a restaurant that turns tables so quickly that the service really lacks. Save your $49 or $59 for the discounted deal and put that towards the cost of a company coming out and doing an actual good job.
Be cautious with companies that offer “whole house air duct cleaning,” urges the NADCA. The company may be using unscrupulous tactics to upsell you once they get started. Before any work begins, always clarify in writing what the job entails and what the cost will be. To protect yourself against fraud, read customer reviews and verify that your HVAC cleaning service has applicable licenses and certifications.
If I could rate this company a zero I would in a heartbeat. I purchased the service off of Groupon and to say that the groupon was misleading is an understatement. I was at work and my girlfriend was at the house when they got there (keep in mind it took six months for them to be able to get there because they were over booked). They tried to upcharge my girlfriend $250 immediately upon getting there. I told her to put me on the phone and spoke with the guy myself. He said that he would have the manager call me and that he would just start on the service. I received a text from my girlfriend 10 minutes later that the people had left. I never received a call from the manager. They didn't do all vents in the house. All they did was the main floor. It was a pathetic attempt to say the least. I received a call from the customer service representative that told me that the package I received was for a "Air Duct Cleaning with deodorizing treatment" and it was not a "Air Duct DEEP Cleaning with deodorizing treatment" and that is where the additional $250 was coming from. They then told me that if I wanted, they could come back out a week later and explain it to me professionally and also blamed Groupon for the posting to be misleading. The rep bragged about their ratings on review sites. I am guessing that this is taken down soon and deleted by the company. But if I can just save one person's time, money and efforts to better their home with this post I am more than happy to do it. STAY AWAY FROM THIS COMPANY, THEY ARE UNPROFESSIONAL AND WILL SCREW YOU OVER FOR THEM TO SAVE A PENNY.
On the other hand, if a service provider fails to follow proper duct cleaning procedures, duct cleaning can cause indoor air problems. For example, an inadequate vacuum collection system can release more dust, dirt and other contaminants than if you had left the ducts alone. A careless or inadequately trained service provider can damage your ducts or heating and cooling system, possibly increasing your heating and air conditioning costs or forcing you to undertake difficult and costly repairs or replacements.
×